Help Center
Vizlet Support
We're here to help with anything related to the Vizlet app, NFC smart cards, web dashboard, or your account. Reach out below or browse the FAQs and troubleshooting guide.
1Contact us
The fastest way to reach us is email. Our support team responds within 24 hours, Monday–Friday (IST).
Email Support2Contact form
Prefer a form? Fill this out — it opens a pre-filled email in your mail app addressed to our support team.
3Frequently asked questions
How do I capture a contact with my NFC card?
Hold your Vizlet NFC card near the top back of the other person's phone. Their device will prompt them to open your profile — no app install required on their end. The contact is captured automatically into your Vizlet account.
My NFC card isn't tapping or registering. What do I do?
Make sure NFC is enabled in the other person's phone settings, remove any thick phone case, and hold the card flat against the upper-back area of the phone for 1–2 seconds. See the troubleshooting guide below for more steps.
Why isn't my CRM (Salesforce/HubSpot/Zoho/Bigin) syncing?
Check your integration status under Dashboard → Integrations. If it shows "Disconnected," reconnect via OAuth. Sync can take up to 60 seconds after a contact is captured.
How is the Lead Score calculated?
Lead Score combines firmographic fit (company size, revenue, industry) with engagement signals from the captured contact. Scores of 80+ are flagged "HOT" for priority follow-up.
How do I cancel or change my subscription?
Go to Dashboard → Billing to upgrade, downgrade, or cancel. Cancellations take effect at the end of your current billing period; no further charges apply after that.
How do I request a replacement NFC card?
Email support@vizlet.io with your account email and shipping address. Replacement cards typically ship within 48 hours in India.
Is my data secure?
Yes. All integrations use OAuth (we never see your CRM password), and data is encrypted in transit. See our Privacy Policy for full details.
4Troubleshooting guide
- NFC tap isn't detectedConfirm NFC is turned on in the phone's settings (Settings → Connected devices → NFC on Android; NFC is always-on for iPhone XS and later). Remove thick cases or magnetic wallets, and hold the card centered on the upper-back of the phone for 1–2 seconds.
- App won't sync new contactsCheck your internet connection, then pull down on the Contacts screen to force-refresh. If the issue persists, log out and back in.
- CRM sync failingOpen Dashboard → Integrations and reconnect the affected CRM via OAuth. Confirm your CRM user has permission to create new lead/contact records.
- Enrichment fields are emptyEnrichment can take up to 60 seconds after capture. If fields stay empty after a few minutes, confirm your plan includes enrichment credits under Dashboard → Billing.
- Can't log inUse "Forgot password" on the login screen. Check your spam folder for the reset email. Corporate email filters occasionally block automated mail — allowlist no-reply@vizlet.io.
- Still stuck?Email support@vizlet.io with your account email, device model, and OS version — we respond within 24 hours.
5App version
Vizlet — iOS & Android app
Version 1.0.0 (Build 1)
Last updated: July 2026
Having an issue specific to your version? Include the version number above when contacting support so we can help faster.
6Legal
Review how we handle your data and the terms that govern your use of Vizlet.